Service Terms and Conditions
- Vogue Laundry Service Limited (”Vogue”) is pleased to provide laundry service to you, subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of Vogue’s service indicates your agreement to be bound by the terms and conditions contained herein. This agreement is strictly between Vogue and its customers and does not in any way constitute or imply any relationship with any other parties.
- Vogue will use reasonable efforts to maintain a high quality laundry service. Vogue accepts no liability for damage due to normal cleaning of items without care instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided. Vogue is not liable for clothing discoloring, shrinking, or otherwise changing as a result of normal washing procedures. Vogue reserves the right to refuse to clean any garment. Vogue does not guarantee the removal of all stains. Vogue will have its cleaning service re-clean items that, in its absolute discretion, were not properly cleaned and have not been worn since they were cleaned. Vogue is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry or any other item.
- In the rare instance that your garment is lost or damaged by Vogue, we will issue you a refund and/or credit for the value of that garment after taking into account the average life of the garment, depreciation for the age of the item, and the current replacement costs. If the customer is unable to document the age of a garment, the customer can attest to the age but Vogue, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available [e.g. because the item is no longer available in stores], Vogue may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is an amount equivalent to 10 times the amount charged for cleaning.
- Vogue may, in our sole discretion, choose to reimburse the customer in these events by Vogue’s own laundry cash coupon.
- Vogue shall not be liable for any damage to the goods caused by moths, or other insects or any loss, damage or delay due to fire, flood, Act of God, civil war, commotion, or to any cause beyond the control of Vogue.
- Should delivery of the goods be not taken within one month from the date of ticket by Vogue, Vogue may without giving any prior notice either donate the goods or sell by public auction for charitable purposes. Vogue shall not be responsible for any involuntary loss occasioned by such donations.
- The goods will be delivered to the bearer of and on presentation of this receipt, the holder of which shall be deemed to be the rightful owner. Should this receipt be lost, a written report should be made to Vogue and Vogue reserves its right to call for such indemnity as it considers necessary in the circumstances of the case.
- The customer shall be deemed to have approved the goods on delivery and no claim whatsoever shall be entertained by Vogue after the goods have left Vogue’s premises.
- Vogue’s liability shall be limited to general money damages in a maximum amount not to exceed an amount equivalent to 10 times the charges paid by the customer for that particular item that the damages are alleged to have occurred. In no event, will Vogue be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Vogue knew or should have known of the likelihood of any such loss or damages. Vogue disclaims all warranties, express or implied, with respect to the services rendered to the customer.
- The minimum service fee of each order is HKD300. Administration fee HKD300 will be charged if the order is cancelled by customer after confirmation.
- Each laundry order takes a minimum of 7 working days to process since the laundry fee and defect issues are confirmed by the customer.
- Each pick-up and delivery order is applicable for the same location. Service to restricted areas is subject to availability. Service is not applicable to outlying islands.
- If our logistics crew cannot reach the delivery location with an elevator, addition service fee HKD80 per floor will be charged.
- If the customer does not mark special request on cleaning method, ironing method and folding method, Vogue will follow the laundry symbols. If there is no laundry symbol, Vogue will follow the company standard procedure.
- Vogue takes pictures of every collected garment and household goods for reference only. If a complaint is raised by the customer in future, these pictures should be final.
- Vogue Production Department carries a preliminary check after receiving garment and prepares invoice. Defects, cleaning fee and cleaning method etc.. will be also marked on the invoice. If the customer has question or objection about the invoice, the customer must raise question or objection within one day after receiving the invoice.
- Vogue accepts cash and Payme as payment method only. Customer must settle all the payable before receiving the garments and household goods.
- Vogue Laundry Coupon is not applicable to pick-up service.
- Customer should ensure that the information provided to Vogue for pick-up and delivery service is correct. For any delay or mistake occurred owing to the provision of wrong information, Vogue will not be liable.
- In the event that Vogue cannot deliver the service on time, new arrangement might be reached upon consensus.
- By picking the delivery time slot, Customer is obliged to be punctual. Tardiness or absence for pickup or drop off could lead to an additional charge of HKD100.
- Customer could reschedule the pickup or drop off time once before six hours of the agreed time within business hour 9:00 to 6:00 . Any rescheduling within six hours of agreed time is subject to an administration fee of HKD 100.
- The quantity of laundry items and remarks indicated by customer during ordering are for reference only. The details provided by Vogue should be final.
- Prices for services shown on the website or any medium are for reference only. The actual prices may differ due to handling method, measurements, and additional service, etc. The prices shown on the ticket should be final.
- If Customer requests Vogue to leave their laundry items unattended or with a third party, Vogue will not take any responsibility of the laundry items before pick up and/or after delivery. Customer also agrees to accept the information on the ticket of pick up and/or delivery as accurate.
- In case of discrepancy between the English version and the Chinese version in respect of all or any part of the contents, the English version shall prevail.
Applicable for Pick Up and Delivery Service
Terms and Conditions of VClub membership
- This membership is not transferable.
- This membership is not applicable to express service.
- This membership cannot be used in conjunction with other promotional offers.
- The use of membership card and associated benefits are governed by the VClub Terms and Conditions which may be amended from time to time.
- Membership is valid for 12 months.
- In case of any dispute, the decision of Vogue Laundry Service Limited shall be final.
One time rewash will be offered to the item with laundry tag and within 7 days from the date of collection.Please check your items when you pick up at our shops.
Overdue garment handlingStarted from the billing date, all laundry items over 30 days not collected will be charged service fee $10 per piece per month, consider as 30 days in case the later collection is made less than 30 days.
Terms and Conditions of 2023 Winter Storage Service
- This service only accepts full payment.
- Collection period from 1 November to 31 December 2023.
- For collection at other periods, a service charge of $30 per item per 30 days applies. Service period less than 30 days will be charged on a 30-day basis.
- Should delivery of the goods be not taken within one month from the date of receipt by Vogue, Vogue may without giving any prior notice either donate the goods or sell by public auction for charitable purposes. Vogue shall not be responsible for any involuntary loss occasioned by such donations.
- In case of any dispute, the decision of Vogue Laundry Service Limited shall be final.
General Arrangement for Garment Collection during Adverse Weather
- Vogue Laundry collection service and express delivery service will be suspended to the following business date if typhoon signal no. 8 or above and Black Rainstorm Signal is raised or is cancelled after 1:00p.m. The charge of express service will not be refunded.
- Vogue Laundry collection service and express delivery service will be suspended to the following business date when typhoon signal no. 8 or above and Black Rainstorm Signal is cancelled before 1:00p.m. The charge of express service will not be refunded.